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Learning & Performance Support 
The latest Kineo Briefing paper explores the issues of learning and performance support. There has been a great deal of interest in recent years in the concept of performance support systems. In essence, this means providing all the knowledge a perso...
http://www.kineo.com/elearning-reports/learning-perform
ance-support-briefing.html
ance-support-briefing.html
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Whatever happened to performance support?
In the 1990s, many people expected performance to shove technical training into the shadows. Yet e-learning, blended learning, and virtual worlds seemed to have elbowed performance support into oblivion. Recent research finds that this is not the cas...
http://www.learningcircuits.org/0808_cross.htm